Cancellation Policy

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At DanceVio, we want you to shop with confidence. This Cancellation Policy explains your rights to cancel an order and your statutory right of withdrawal under applicable European Union consumer protection laws.

1. Right of Withdrawal

If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after:

• You receive the goods; or

• A third party designated by you (other than the carrier) receives the goods.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement via email.

2. Contact Information

DanceVio

Business Owner: Łukasz Daniel Księżniak

Address:
Heersweg 2
6732 GV Harskamp
Gelderland
Netherlands

Email: info@dancevio.com

Phone: +31 687481899

3. Cancelling an Order Before Shipment

You may request to cancel your order before it has been processed or shipped.

Orders are generally processed and dispatched within 3–5 business days after payment has been successfully received.

If your order has already been shipped, it cannot be cancelled. However, if eligible, you may exercise your statutory right of withdrawal after receiving the goods by following our Shipping & Returns Policy.

4. Effects of Cancellation

If you exercise your right of withdrawal within the applicable period:

• We will reimburse the payments received for the returned goods.

• Refunds will be made using the same payment method used for the original transaction unless you expressly agree to another method.

• We may delay the refund until we have received the returned goods or you have provided proof that they have been returned, whichever occurs first.

Unless otherwise required by law, you are responsible for the direct cost of returning the goods.

5. Return Conditions

To qualify for a refund:

• Products must be returned within the applicable withdrawal period.

• Goods should be returned in their original condition.

• Products should only be handled as necessary to determine their nature, characteristics, and functioning.

• Items should be packaged securely to prevent damage during return shipping.

If the value of the goods has been reduced due to handling beyond what is necessary for inspection, we may reduce the amount of the refund as permitted by law.

6. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply where permitted by applicable law, including but not limited to:

• Personalized or custom-made products.

• Digital products or downloadable content after performance has begun with your prior consent.

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery.

• Other products exempt from withdrawal rights under applicable consumer legislation.

Where an exception applies, it will be indicated on the relevant product page where required.

7. Refund Processing

After receiving and inspecting the returned goods, we will notify you of the outcome.

If approved, your refund will be processed as soon as reasonably possible using your original payment method.

Depending on your payment provider, it may take several business days before the refunded amount appears in your account.

8. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us:

DanceVio

Łukasz Daniel Księżniak

Heersweg 2
6732 GV Harskamp
Gelderland
Netherlands

Email: info@dancevio.com

Phone: +31 687481899