Shipping & Returns Policy

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Thank you for shopping with DanceVio. This Shipping & Returns Policy explains how we process orders, ship products, and handle returns.

Shipping Policy

Order Processing

Orders are typically processed and dispatched within 3–5 business days after payment has been successfully received.

Orders are processed on business days only (Monday through Friday, excluding public holidays).

Once your order has been shipped, you will receive a shipping confirmation email. Where available, tracking information will also be provided.

Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times are not guaranteed and may be affected by:

• Carrier delays

• Customs inspections for international shipments

• Public holidays

• Weather conditions

• Other events beyond our reasonable control

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

DanceVio is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete address information.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Returns Policy

Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order without giving any reason, unless an exception under applicable law applies.

To exercise your right of withdrawal, please contact us before returning your order.

Return Conditions

To be eligible for a return:

• The item must be returned within the applicable withdrawal period.

• The product should be returned in its original condition.

• Where reasonably possible, the item should be returned in its original packaging.

• Customers should handle the goods only as necessary to determine their nature, characteristics, and functionality.

We reserve the right to reduce the refund if the returned item has diminished in value due to handling beyond what is necessary for inspection.

Non-Returnable Items

The following products may not be eligible for return where permitted by law:

• Personalized or custom-made products

• Digital products or downloadable content after access has been granted

• Sealed products that are unsuitable for return for health or hygiene reasons once opened

• Any other products exempt from the right of withdrawal under applicable consumer protection laws

Return Shipping Costs

Unless otherwise required by law or stated by DanceVio, customers are responsible for the cost of returning items.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued using the original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

DanceVio

Łukasz Daniel Księżniak

Heersweg 2
6732 GV Harskamp
Gelderland
Netherlands

Email: info@dancevio.com

Phone: +31 687481899